Managing customer experience - a moving target
7 October 2019 - by Danielle van Zyl
BSC’s Customer Experience Management service includes the following key phases:
© Website content is the copyright of BSC (2020)
® Net Promoter, Net Promoter System, Net Promoter Score, NPS and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc.
® Net Promoter, Net Promoter System, Net Promoter Score, NPS and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc.