business survey consultants (BSC)
BSC is a South African research company based in Pretoria, Gauteng. BSC was founded in 2002 and has been working with companies in the Bytes Technology Group, Government Organisations as well as successful gaming, petroleum, advertising, IT and medical sector specialists. BSC’s team includes Data analysts, IT specialists, bilingual Call Centre Staff, Workshop Facilitators and Fieldworkers.
The bsc team
research
BSC’s survey team is dedicated to oversee your survey project from start to finish and provide you with a unique survey experience that shows you your customers’ expectations from every angle.
- BSC specialises in Customer surveys and Post-service surveys. Many of our long-term clients make use of BSC’s telephonic surveys to follow up on their customers who have recently purchased a new product or received support. The surveys are designed to capture the customer’s satisfaction with each touch point of the brand. If the survey system picks up a dissatisfied customer, it generates and distributes its results in the form of a ‘Hot Sheet’ to the responsible department heads.
- Employee Surveys, EE Plan Consultations and Performance Reviews are internal research tools where the respondents like to remain anonymous. Our clients outsource this important task to BSC – an unbiased third party with the employees’ best interest at heart.
Competitive Advantages
- Telephonic and Email Surveys.
- Quick setup time and a project timeline of 4-10 weeks.
- User-friendly online reports and presentations.
- Real-time progress reporting.
- ‘High definition’ questions that pinpoint areas for improvement.
- Detailed quality control procedures, security systems and confidentiality.
- Expert Data Analysis and a printable report with recommendations for action plans.
Services
BSC boasts with an average response rate to surveys of 30 to 99%. Our unique approach is tried and tested. Available survey methodologies include:
- Telephonic surveys conducted by BSC’s accredited Interviewers in our Call Centre in Pretoria. Interviewers make up to 7 attempts to reach each customer and schedule telephonic meetings with customers who are pressed for time. Interviewers make sure that they introduce themselves as researchers phoning on behalf of XXX to find out whether their recent experience with the sale team, technician and delivery was satisfactory.
- E-Surveys are presented as an option for high-level customers who are too busy to speak to us on the phone. BSC’s bulk mailing system is also able to send millions of E-Surveys to large databases.
- One-on-one interviews are conducted by our field team. Appointments are made with high level customers to visit their offices for short interviews. Face-to-face interactions are most helpful in collecting in-depth responses.
inclusions
All survey results are reported online in real-time so that BSC’s clients can access it from their PC, tablet or smartphone. The system also lists any dissatisfied customers, which managers are responsible for taking action as well as each customer’s survey recording.
Some of our clients like to launch their own surveys and simply send BSC the final data to analyse and convert into a comprehensive report. BSC’s reports include illustrations, innovative graphics and expert discussions regarding benchmarking statistics, gap analysis, survey highlights and areas for improvement. The final report is accompanied by an interactive presentation designed on a 3D platform to showcase the key points of the survey in an easy-to-understand online format.
Some of our clients like to launch their own surveys and simply send BSC the final data to analyse and convert into a comprehensive report. BSC’s reports include illustrations, innovative graphics and expert discussions regarding benchmarking statistics, gap analysis, survey highlights and areas for improvement. The final report is accompanied by an interactive presentation designed on a 3D platform to showcase the key points of the survey in an easy-to-understand online format.
