The businessBSC is a South African research company with a unique service offering designed to assist your management team in multiple areas of customer relations. At BSC, we value good customer service, and look for innovative ways to identify obstacles and eliminate them. We have been working closely with many successful local and international brands since 2002.
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The conceptIt’s one thing to capture your customers’ feedback in a survey. But what if their feedback sheds a light on an unforeseen problem? A clearly defined protocol must be in place to ensure the matter is escalated to the correct department for immediate attention. The relevant Account Manager needs to be held accountable, monitored, and urged to report back by a fixed deadline.
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The outcomeManaging any inbound streams of customer feedback (and actions taken) is easy with BSC’s incident app. Customer comments are collected through multiple channels – via email, forms, telephonic interviews, meetings and focus groups – all of which are listed, escalated and resolved on one central platform. Download custom trend reports for your next strategy session.
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